Shipping and Delivery Policy
We try to make the ordering and delivery process as easy as possible for our customers. However, if you still have any questions or problems, please do not hesitate to contact our customer service team. Below we explain how your order is processed and delivered.
Shipping costs
We pay the shipping costs for every UK order. All our products are delivered to your home 100% free of charge. There is no minimum order quantity required.
Shipping your order
Have you found the perfect look on our website? Then of course you want to enjoy it as soon as possible! That’s why we make sure your order is processed and shipped as soon as possible.
Below are the average delivery times for all our packages:
- Order Deadline: 12:00 GMT
- Processing Time: Orders are prepared within 1–2 working days (Monday to Friday)
- Delivery Timeframe: Estimated shipping time is 5–7 working days (Monday to Friday)
- Complimentary Shipping: All orders within the United Kingdom qualify for free delivery
If you have placed an order with us, you will be able to see when your parcel arrives after just a few days. You will receive your personal tracking code by e-mail, with which you can track your order via our tracking partner. You can see how this works on our Track & Trace page.
To make sure your order is dispatched today, you can always contact us by phone. Our service team will be happy to help you make the right choice.
Delivery of your order
When your order is delivered, you can enjoy it! Of course, something can always go wrong. Would you like to exchange or return? Then go to this page.
Defective product?
That is very unfortunate! Unfortunately, it may happen that your product is damaged during transport. In that case, we always deliver a new package free of charge the first time and unfortunately cannot give a refund.
Does it go wrong the second time? Then we will refund the full purchase price.
Ordering process
The ordering process at birminghamcloset.com is very simple.
- First go to the product page and add the desired product to your shopping basket. To do this, click on the ‘Add to basket’ button.
- Here it is important to check that you have selected the right variants.
- If everything is in order, click on the ‘Proceed to checkout’ field.
On the information page, you need to enter the correct address details. Check that all details are correct. If these details are entered correctly, you can click on the ‘Continue to submit’ button.
On the ‘Shipping’ page, you can check the entered address details again. Here you will also be informed that every shipment is sent completely free of charge. As a token of appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the ‘Proceed to payment’ button.
You can choose from several payment options. At birminghamcloset.com, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.
- Visa
- Mastercard
- American Express
- Google Pay
- Apple Pay
- Shop Pay
Once you have selected the correct payment method, you will need to click on the ‘Complete order’ field and you will be redirected to the payment method you have selected. Follow the instructions on the relevant page to complete your order.
In the unlikely event that you have problems with your order, you can contact us at any time.
Lost your parcel?
If a parcel is lost or cannot be delivered for logistical reasons, we always send a new parcel before proceeding with refunds and returns.
If the order has not been received 30 days after shipment, it may be refunded.
For all other questions, please contact us.
Legal information
Name of the store: Birmingham Closet
Company name: Lumoso Clothing Limited
Company number: 77613705
adress: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Contact:
- E-mail:info@birminghamcloset.com
- Phone number: +447366425302
Business Hours: Mon–Sat: 09:00 – 17:00 Sunday: Closed (GMT) Greenwich Mean Time (London)