FAQ

When can I expect my order?

To keep our prices as low as possible for you, Birmingham Closet has products delivered to you directly from the manufacturer or supplier. Therefore, delivery may take a little longer than you are used to.

  • Order Deadline: 12:00 GMT
  • Processing Time: Orders are prepared within 1–2 working days (Monday to Friday)
  • Delivery Timeframe: Estimated shipping time is 5–7 working days (Monday to Friday)
  • Complimentary Shipping: All orders within the United Kingdom qualify for free delivery

The expected delivery time has passed, where is my order?

In most cases, orders are delivered within the expected delivery time. Unfortunately, an order may be delayed.

Have you waited an extra 3 days beyond the original delivery time and still not received your order?

Please send an e-mail to: info@birminghamcloset.com

What are the shipping costs?

When you order from Birmingham Closet, you always benefit from free shipping.

How can I pay for my order?

Birmingham Closet always offers secure payments. We use the most widely used payment methods in the UK:

  • Visa
  • Mastercard
  • American Express
  • Shop Pay
  • Google Pay
  • Apple Pay

I am missing some products, how is this possible?

Some orders are shipped in separate packages due to weight restrictions. To ensure product quality, the products you order may come from different suppliers.

If you order several products from us at the same time, the products may not be delivered at the same time.

Don’t worry, your order is on its way. The rest of the order is usually delivered within 1 to 3 working days.

What should I do if I receive a damaged parcel?

Unfortunately, it can happen that your order gets damaged during delivery. As a customer, there is of course nothing you can do about this.

In this case, please contact our customer service immediately by sending an e-mail to: info@birminghamcloset.com

It is necessary to take photos of the complaint and attach them to your e-mail.

Please do not return the item yet without sharing photos with us. Unfortunately, we will not be able to find a suitable solution for you then.

Our customer service will deal with your message as quickly as possible and work with you to find the best solution.

Returns & Exchanges

This happens if you have bought the wrong product, it does not fit, or you no longer want the item.

You first contact our customer service: info@birminghamcloset.com

We will then see what the best solution is for you. If that fails, you only pay the shipping costs for returning the product.

Legal information

Name of the store: Birmingham Closet Company name: Lumoso Clothing Limited Company number: 77613705

Contact:

Business Hours: Mon–Sat: 09:00 – 17:00 Sunday: Closed (GMT) Greenwich Mean Time (London)